FAQ – Hobe Explore

FAQ

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Product Questions: Hobe Backpack & Bum Bag

Are my Hobe backpack and fanny pack waterproof?

The Hobe Backpack and Waist Bag are made of water-resistant recycled nylon. They will protect your belongings during light showers, but they are not completely waterproof. In the event of a major storm, your Hobe Backpack and Waist Bag may get a little wet. For maximum protection, we recommend using an additional protective cover. The Hobe protective cover is perfectly adapted to the size of the Caméléon Backpack for optimal protection against the elements.

My Hobe product is dirty, how should I clean it?

The outer fabric of your Caméléon backpack and Hobe fanny pack is made of recycled nylon, a material that is very easy to clean. To clean your Hobe backpack or Hobe fanny pack, simply wipe the stained areas with a little water and mild soap. For tougher stains, use a damp cloth with soap. Be careful not to put your backpack or fanny pack in the washing machine or use harsh chemicals.

I'm flying, can my Hobe backpack be taken in the cabin?

The size of the Caméléon backpack is designed to be compatible with most airlines. However, be aware that airlines can change their conditions at any time. In particular, low-cost airlines such as Ryanair or EasyJet have stricter standards for baggage size. We advise you to always check the dimensions of your backpack on the airline's website before your departure to avoid possible additional charges.

Does my laptop fit in the dedicated compartment of the Hobe bag?

The Caméléon backpack is designed to accommodate a laptop up to 16 inches, such as a MacBook Pro. If you have a larger laptop, it can easily be stored in the backpack's main compartment.

How much are the shipping costs for Hobe products?

Delivery costs for Hobe products are free to collection points for all orders over €100. For more details, you can consult the rates by country here .

What is the warranty on Hobe products?

Hobe products have a 24-month warranty on all our items. However, damage caused by wear and tear, neglect or misuse is not covered. We go further by offering repairability on quote to avoid throwing away and extend the life of Hobe products. For any warranty request, send us the order number, a description accompanied by photos to contact@hobe-explore.com . After inspection, we will offer to repair the product, exchange it or agree on another solution to resolve the problem.

How to become a reseller of Hobe products?

Do not hesitate to send us a message via the contact form.

Where are Hobe products manufactured?

At Hobe, we want to offer a high-quality, durable and stylish technical backpack at a reasonable price. To achieve this, we have selected a human-sized workshop in China.

We chose this workshop for several reasons:

  • Know-how: With more than 20 years of experience in the manufacture of technical bags, this workshop has demonstrated exceptional expertise in terms of quality and durability.
  • Ethics: The workshop is regularly audited by independent experts, in accordance with amfori BSCI standards. This commitment guarantees dignified and respectful working conditions for all employees, in accordance with our values ​​of social responsibility.

Hobe is a French brand, based in Biarritz, in the southwest of France. We design all our products in France, ensuring exceptional quality and carefully selecting our manufacturing partners abroad.

How to make a return?

You will find all the return procedures (exchange or refund) here

Didn't find your answer?

Do not hesitate to contact us, we will be happy to answer you 😊