Cancellation policy

Cancellation policy
Some items in our shop may be offered as a subscription, a pre-order or a try-before-you-buy purchase. This cancellation policy explains how you can change or cancel those types of purchase.

Subscriptions
When you take out a subscription, you receive repeat deliveries. These are based on the duration and frequency of the subscription you chose.
Your payment details will be stored securely and you will be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may renew automatically at the end of their term. If you do not wish to renew a subscription, you can cancel it.
If you wish to cancel or change your subscription, you can do so at any time. Your order confirmation emails contain links to your order. You can manage your subscription from there.
See our return policy for more details on returns and refunds.

Pre-orders
When you buy a pre-order, you are buying a product that is not yet in stock or that will be available soon. We may take no payment or a partial deposit at the time of the order, keep your payment method on file, and then fulfill the order and charge the full amount or the balance at a later date.
You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you cannot cancel it, but you can request a full or partial refund. See our return policy for more details on returns and refunds.